At Woodin Water, we take pride in offering high-quality wooden products that enhance your dining experience. To ensure your satisfaction, we’ve established the following refund and return policy:
Product Quality and Inspection:
- Our wooden products undergo rigorous quality checks before shipment to ensure they meet our high standards.
Returns:
- Eligibility: Returns are only accepted for products that are defective or damaged upon receipt. Due to the nature of our products, we do not accept returns for products based on personal preference.
- Timeframe: You must notify us of any defects or damage within 7 days of receiving your order.
- Process: To initiate a return, please contact our customer service team at [[email protected]] with your order number and a description of the issue. Include photos of the defect or damage if possible.
Refunds:
- Processing: Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.
Exchanges:
- We do not offer exchanges. If you receive a defective product, please follow the return process to receive a refund, and place a new order for the replacement item.
Warranty:
- Our wooden products come with a one-year warranty against manufacturing defects. This warranty does not cover damage resulting from misuse, abuse, or normal wear and tear.
.Contact Us:
For any questions or concerns regarding our refund and returns policy, please contact our customer service team at [email protected] or call 01029852984
